2019 is predicted to see an increase in the number of businesses using chat bots.
Chatbots are personalizing customer experiences. Successful chatbots will work to understand using machine learning over time to learn and understand the nuances of the user’s requests and improve the first-contact resolution. The greater the ability to personalize responses will make the customer experience even greater.Chatbots are now specialized. Users need to know exactly what the chatbot does and be confident that it will do these things well.
If your business is considering using chatbots for communications with your prospects and customers, please call us to discuss the type of insurance coverage you will need to protect yourself and your business.